Terms of service

This website is operated by Paradiz Limited (Company No. 78603177, registered in Hong Kong). By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service” or "Terms").

These Terms govern your use of our website, your purchases, and any related services. Please read them carefully before using the site. If you do not agree with these Terms, you should not access or use our services.

SECTION 1 – ONLINE STORE TERMS

1.1 By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence, or that you are the age of majority and have given consent for your minor dependents to use this site.

1.2 You may not use our products for any unlawful or unauthorized purpose, nor may you, in the use of the Service, violate any applicable laws in your jurisdiction (including consumer-protection, export control, or copyright laws).

1.3 You must not transmit any malware, viruses, worms, spyware or code of a destructive nature.

1.4 Any breach of these Terms may result in immediate termination of your access to the Service, without prejudice to our rights to claim damages.

SECTION 2 – IDENTITY OF THE COMPANY


Company name	Paradiz Limited
Company number	78603177
Registered office	Office 3906, 39th Floor, The Center, 99 Queen’s Road Central, Central, Hong Kong
Customer-service email	support@paradizlimited.com
Customer-service phone	+852 9290 4906

SECTION 3 – GENERAL CONDITIONS

3.1 We reserve the right to refuse service, cancel orders, or restrict access to the website at our sole discretion, including where fraudulent or abusive activity is suspected.

3.2 You understand that your information (excluding payment card data) may be transferred unencrypted across networks. Payment details are processed securely by third-party payment processors, and we do not retain full card details.

3.3 You agree not to reproduce, duplicate, copy, resell, exploit or misuse any part of the Service without our prior written consent.

3.4 You agree not to use our website or products in a manner that could damage, disable or impair our servers, or interfere with other users’ access.

SECTION 4 – INFORMATION ACCURACY

4.1 We aim to ensure accuracy of product descriptions, prices, and other content, but we do not guarantee that information on this site is complete, accurate, reliable, current, or error-free.

4.2 Information provided may include technical inaccuracies, typographical errors, or omissions. Any reliance on this material is at your own risk.

4.3 We reserve the right to update or correct information at any time without notice, including after an order has been placed.

SECTION 5 – MODIFICATIONS TO SERVICE & PRICES

5.1 Prices and product availability are subject to change without notice.

5.2 We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time.

5.3 We are not liable to you or any third party for price adjustments, modifications, or discontinuation of products or services.

SECTION 6 – PRODUCTS OR SERVICES

6.1 Certain products or services may be available exclusively online. Availability may be limited, and all purchases are subject to our Return Policy.

6.2 Product descriptions and images are for illustrative purposes. Colours, packaging, and details may vary slightly due to differences in monitors, suppliers, or production runs.

6.3 We reserve the right to restrict the sale of products to certain customers, countries, or jurisdictions where required by law.

6.4 All product offers are void where prohibited by law.

6.5 We do not guarantee that products purchased will meet personal expectations or be suitable for your particular purpose unless expressly stated.

SECTION 7 – BILLING & ACCOUNT INFORMATION

7.1 We reserve the right to refuse or cancel any order. This may include orders suspected of fraud, resale activity, or unusual quantities.

7.2 In case of cancellation, we will attempt to notify you using the contact details provided.

7.3 You agree to provide accurate and up-to-date purchase and account information. Failure to do so may result in delays or inability to complete your order.

SECTION 8 – PRICES, TAXES & IMPORT DUTIES

8.1 All prices shown on our website are exclusive of value-added tax (VAT), customs duties, clearance fees, and other import-related costs unless explicitly stated otherwise.

8.2 Customers are responsible for all applicable import taxes, duties, or handling fees levied by their local authorities.

8.3 If you refuse delivery or fail to pay customs charges, we are not responsible for any loss, delay, or non-delivery of your order.

8.4 Prices may be subject to variation depending on currency exchange rates or supplier costs.

SECTION 9 – OPTIONAL TOOLS

9.1 We may provide access to third-party tools or services which we do not control.

9.2 Your use of such tools is at your own risk and subject to the third party’s own terms of service.

SECTION 10 – THIRD-PARTY LINKS

10.1 Our site may contain links to third-party websites. These are provided for your convenience only.

10.2 We are not responsible for examining or evaluating the content, accuracy, or practices of third-party websites.

10.3 Any dealings with such third parties are solely between you and the third party.

SECTION 11 – USER CONTENT & FEEDBACK

11.1 By submitting comments, reviews, or other content, you grant us a worldwide, royalty-free, perpetual license to use, reproduce, publish, and distribute such content.

11.2 You remain responsible for ensuring that your submissions do not infringe any intellectual property or other rights of third parties.

11.3 We may remove or refuse content that is unlawful, defamatory, or otherwise objectionable.

SECTION 12 – IMPORT, VAT & CUSTOMS

12.1 All products are shipped from outside the EU and UK.

12.2 For VAT purposes, the place of supply is the country of origin. We do not charge VAT on sales.

12.3 You are the importer of record and responsible for compliance with all applicable customs laws in your country.

12.4 You agree to pay import VAT, duties, brokerage, and clearance fees where applicable.

12.5 We are not liable for import-related costs, delays, seizures, or confiscation of goods.

SECTION 13 – ERRORS & OMISSIONS

We reserve the right to correct errors or inaccuracies in pricing, availability, or descriptions, and to cancel affected orders even after they have been submitted.

SECTION 14 – PROHIBITED USES

You may not use our Service for any of the following:

unlawful purposes,
violation of applicable laws,
infringement of intellectual property,
harassment, discrimination, or abuse,
submitting false or misleading information,
transmitting malware or malicious code,
collecting personal information of others without consent,
interfering with website security, or
spamming, scraping, or phishing activities.

Violation may result in suspension or termination of your account.

SECTION 15 – DISCLAIMER & LIMITATION OF LIABILITY

15.1 We do not warrant that the Service will be uninterrupted, timely, secure, or error-free.

15.2 The Service and products are provided “as is” and “as available” without warranties of any kind, unless expressly stated.

15.3 To the fullest extent permitted by law, we disclaim all liability for indirect or consequential damages including loss of profits, data, or goodwill.

15.4 Our total liability for any claim shall not exceed the amount paid by you for the product in question.

SECTION 16 – RETURNS & RIGHT OF WITHDRAWAL

16.1 EU customers have the right to withdraw from a purchase within 14 days of delivery, without giving any reason.

16.2 To exercise this right, you must notify us in writing (email is sufficient) within 14 days.

16.3 You are responsible for return shipping costs. Products must be returned in original condition.

16.4 Refunds will be processed within 14 days of receiving the returned goods or valid proof of return.

16.5 Certain goods may be excluded from withdrawal rights under EU law, including:

sealed hygiene/health products once opened,
custom or personalised goods,
perishable goods.

16.6 If the product is defective or not as described, statutory consumer rights apply.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Paradiz Limited, its officers, employees, affiliates, and service providers from any claims or demands made by third parties due to your breach of these Terms or violation of applicable law.

SECTION 18 – SEVERABILITY

If any provision of these Terms is unenforceable, the remaining provisions shall continue in effect.

SECTION 19 – TERMINATION

We may suspend or terminate your access to the Service if you breach these Terms. All obligations incurred before termination (e.g., payment obligations) shall survive termination.

SECTION 20 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and Return Policy, constitute the entire agreement between you and Paradiz Limited and supersede any prior agreements.

SECTION 21 – GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of Hong Kong. However, if you are a consumer residing in the EU, you will also benefit from the mandatory protections provided by the laws of your country of residence.

SECTION 22 – CHANGES TO TERMS

We may revise these Terms at any time by posting updates on our website. It is your responsibility to review the Terms periodically. Continued use of our Service constitutes acceptance of any changes.