Refund policy

This Return & Refund Policy applies to all purchases made through Paradiz Limited (Company No. 78603177, Hong Kong). By placing an order, you agree to the terms outlined below.

1. Return Period

1.1 You have 30 calendar days from the date you receive your order to request a return.

1.2 To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as received.

  • The item must be returned in its original packaging.

  • You must provide proof of purchase (e.g., order number or receipt).

2. Return Process

2.1 To initiate a return, you must first contact us at support@fytrium.com. Returns sent without prior authorization will not be accepted.

2.2 After approval, you will be instructed on how and where to send your item. Our return address is:

Paradiz Limited
19H Maxgrand Plaza
No. 3 Tai Yau Street
San Po Kong, Kowloon
Hong Kong

2.3 You are responsible for the cost of return shipping, unless the item is defective, damaged, or incorrect due to our error.

3. Damaged, Defective, or Incorrect Items

3.1 If you receive a damaged, defective, or incorrect product, you must contact us within 7 days of delivery at support@fytrium.com.

3.2 We may request photographic or video evidence to support your claim.

3.3 In such cases, we will arrange a replacement or refund at no additional cost to you.

4. Non-Returnable Items

For hygiene, safety, and regulatory reasons, certain products cannot be returned, including:

  • Perishable goods (e.g., food, supplements).

  • Custom-made or personalized products.

  • Personal care items such as opened cosmetics, skincare, or health products.

  • Gift cards, vouchers, or digital downloads.

  • Sale or clearance items, unless defective.

5. EU Right of Withdrawal

5.1 If you are an EU consumer, you have the legal right to cancel your order within 14 days of receiving it, without providing a reason.

5.2 To exercise this right, you must notify us within the 14-day period by contacting support@fytrium.com.

5.3 The product must be returned unused, unopened (where applicable), and in its original packaging.

5.4 You are responsible for return shipping costs unless the product is faulty.

5.5 Refunds under the right of withdrawal will be processed within 14 days of us receiving the returned goods (or proof of return).

6. Refunds

6.1 Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

6.2 Approved refunds will be issued to your original payment method within 10 business days.

6.3 Depending on your bank or payment provider, processing times may vary and are beyond our control.

6.4 Shipping costs are generally non-refundable, unless the return is due to our error (e.g., wrong or defective item).

7. Late or Missing Refunds

7.1 If you have not received a refund after 10 business days, please first check with your bank or payment provider.

7.2 If the issue persists, contact us at support@fytrium.com and we will assist you.