Shipping policy
This Shipping & Delivery Policy forms part of the Terms of Service of Paradiz Limited (Company No. 78603177, Hong Kong). By placing an order with us, you agree to the terms below.
1. Processing Times
1.1 All orders are processed and dispatched within 2 business days after payment has been successfully received.
1.2 Business days are Monday through Friday, excluding public holidays in Hong Kong and in the country of dispatch.
2. Delivery Times
2.1 Standard delivery typically takes 5 to 10 business days, depending on the destination country, local customs clearance, and courier availability.
2.2 While we make every effort to ensure timely delivery, unforeseen circumstances such as customs delays, strikes, or natural disruptions may extend delivery times. We are not liable for delays beyond our reasonable control.
2.3 If an order has not been delivered within 30 days from dispatch, you may request cancellation and a full refund, as required under EU consumer law.
3. Tracking
3.1 Once your order is shipped, you will receive a dispatch confirmation email including a tracking number (if available from the courier).
3.2 Tracking information may take up to 48 hours to update on the courier’s system.
4. Delivery Areas
4.1 We currently deliver to most countries within Europe.
4.2 If your delivery address is outside our supported regions, your order will be cancelled, and a full refund will be issued.
5. Address Changes
5.1 You may request an update to your shipping address up until 23:00 CET on the day the order is placed.
5.2 After this time, address changes cannot be guaranteed as your order may already be processed for shipment.
5.3 To request an address change, please contact our support team at: support@fytrium.com.
6. Alternate Shipping Addresses
6.1 You may provide a shipping address different from your billing address.
6.2 For security reasons, we reserve the right to request additional verification if billing and shipping addresses differ significantly.
7. Delivery Schedule
7.1 Orders are dispatched Monday to Friday, excluding public holidays.
7.2 No shipments are processed or delivered on weekends or local public holidays.
8. Failed Deliveries & Reshipment
8.1 If delivery cannot be completed due to an incorrect address provided by the customer, repeated failed delivery attempts, or refusal to pay customs duties, the package may be returned to us or destroyed by the carrier.
8.2 In such cases, reshipment may be offered at the customer’s expense. Refunds may be granted at our discretion, less original shipping costs.