Privacy policy

This Privacy Policy explains how Paradiz Limited (“we”, “our”, “us”) collects, uses, stores, and shares your personal data when you use our services.

1. Information We Collect

We may collect and process the following categories of data:

  • Contact details (name, address, email, phone number).

  • Order and account information (purchases, delivery details, account login).

  • Device and browser data (IP address, operating system, browsing activity).

  • Interaction history (customer support, emails, live chat).

  • Payment details (processed securely via third-party payment providers — we do not store full payment card data).

2. How We Use Your Information

Your personal data may be used for the following purposes:

  • To process and deliver your orders.

  • To communicate with you about your order, account, or support requests.

  • To detect and prevent fraud, abuse, or illegal activity.

  • To improve and personalise our services and website.

  • For marketing purposes, only where you have given your consent or as otherwise permitted by law.

3. Cookies & Tracking Technologies

We use cookies and similar technologies for website functionality, analytics, and (if consented) marketing. You can manage cookies via your browser settings or applicable consent tools on our website.

4. Sharing of Data

We do not sell your personal data. We may share it only with trusted third parties where necessary, including:

  • Payment processors and banks (for secure payment handling).

  • Delivery and courier services (to deliver your order).

  • IT, hosting, and support providers (for secure system operations).

  • Marketing and analytics providers (only if you have opted in).

Where data is transferred outside the EU/EEA, we ensure that adequate safeguards (such as EU Standard Contractual Clauses) are in place.

5. Legal Basis for Processing (GDPR)

We process your personal data based on:

  • Performance of a contract (to fulfil your purchase).

  • Compliance with legal obligations (e.g., tax and accounting rules).

  • Legitimate interests (fraud prevention, service improvement, customer communication).

  • Consent (for optional marketing or cookies, where applicable).

6. Your Rights

Depending on your location, you may have the following rights:

  • Access to your personal data.

  • Correction of inaccurate or incomplete data.

  • Deletion of your personal data, subject to legal requirements.

  • Restriction or objection to processing.

  • Data portability.

  • Withdrawal of consent (for marketing or cookies at any time).

  • Right to lodge a complaint with your local data protection authority (e.g., in the EU) or with the Hong Kong Privacy Commissioner for Personal Data.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes above, comply with legal obligations, resolve disputes, and enforce agreements.

8. Contact Us

If you have any questions or wish to exercise your privacy rights, please contact us:

  • Company name: Paradiz Limited

  • Company number: 78603177

  • Address: Office 3906, 39th Floor, The Center, 99 Queen’s Road Central, Central, Hong Kong

  • Phone: +852 9290 4906

  • Email: support@paradizlimited.com